UBA rewards excellence as it celebrates ‘Customer
Service Week’
The United Bank for Africa (UBA) has joined the rest of the
world to celebrate the 2019 Customer Service Week, themed, “Magic Happens
Here,” with recognitions for staff who have excelled in excellent service
delivery.
The event which was commemorated all over the world recognises
the importance of customer service and seeks to show appreciation to the staff
who serve and support customers with the highest degree of care and
professionalism.
The theme for this year’s celebrations embodies all that the
bank represents as encompassed in its Core Values – the 3EEEs: Excellence,
Enterprise and Execution.
Already, all branches of the bank are engaged in various
activities which would make the week-long celebration exciting and memorable.
UBA’s Group Managing Director/Chief Executive Officer, Kennedy
Uzoka, who spoke on the significance of continuous excellent service delivery
to customers, appreciated the staff who have worked tirelessly to satisfy
customers, and urged them not to rest on their oars.
In his words: “Over three years ago, we resolved to address the
persistent customer service challenges in the Bank by launching the Customer
First (C1st) Philosophy. The primary objective of which was to transform the
Bank into an undisputed customer-focused institution delivering excellent
financial services from the customers’ standpoint.
“As we celebrate this year’s Customer Service Week, I would like
to express my gratitude to you all for the journey so far. It is my belief
that, with our collective strength and commitment to the Bank’s corporate
goals, the on-going crusade on Customer-First Philosophy, anchored on our core
values; Enterprise, Excellence and Execution (3EEEs), the C1st drive will
permeate the system and become our most treasured initiative group wide.”
The GMD
seized the opportunity to explain that UBA was on the right trajectory to
entrenching herself as the preferred bank in the hearts of customers, adding
“Our primary objective is to imbibe and demonstrate C1st philosophy as a ‘way
of life’ in all our engagements with customers. This is truly our core essence
and how we wish to be primarily recognised always.”
PICTURE CREDIT:GOOGLE,UNITED BANK FOR AFRICA[UBA GROUP]
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